Shipping policy

Last Updated: August 11, 2026

At BambooFan.store, we believe the journey of each piece should be handled with the same thoughtfulness that inspires our collection. From delicate paper fans and natural bamboo folding fans to decorative wall pieces, we aim to provide a shipping experience that is clear, reliable, and easy to understand.

This Shipping Policy explains how orders are processed, prepared, shipped, tracked, and delivered when you purchase from BambooFan.store.

By placing an order through our website, you acknowledge and agree to the terms described in this Shipping Policy.

1. Shipping Coverage

BambooFan.store offers shipping to eligible destinations supported by our fulfillment and logistics network.

Shipping availability may depend on the destination country or region, product type, carrier availability, local import restrictions, and other logistical considerations.

If we are unable to ship an order to the address you provide, we may contact you to request additional information, offer an alternative solution, or cancel and refund the affected order where necessary.

Available shipping destinations will generally be determined during checkout.

2. Order Processing

After your order is successfully placed and payment is authorized, it enters our processing system.

During processing, we may:

Confirm payment authorization

Verify order information

Perform fraud and security checks

Confirm product availability

Prepare products for shipment

Package the order

Create shipping documentation

Transfer the package to a carrier or logistics partner

Processing is separate from shipping transit time.

Customers may receive an order confirmation shortly after completing checkout. A separate shipping confirmation may be sent once the order has been prepared and tracking information becomes available.

3. Processing Time

Most orders are prepared for shipment within a reasonable processing period after payment has been successfully confirmed.

Processing times may vary depending on product availability, order volume, fulfillment location, weekends, public holidays, promotional events, or unusual operational circumstances.

Orders containing multiple products may require additional preparation time.

We work to process orders efficiently while ensuring that products are appropriately prepared and packaged before entering the shipping network.

4. Estimated Shipping Time

Our standard estimated shipping timeframe is approximately:

7–10 business days

This timeframe is an estimate and may include transit after normal order processing, depending on the destination and fulfillment arrangement.

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Please understand that delivery estimates are not guaranteed delivery dates unless BambooFan.store expressly states otherwise in writing.

Shipping times may occasionally be longer due to circumstances outside our reasonable control.

5. Free Shipping

BambooFan.store may offer free standard shipping on eligible orders and destinations.

When free shipping applies, the applicable shipping option will be displayed during checkout.

Free shipping does not necessarily mean express or expedited delivery.

Unless otherwise stated, orders qualifying for free shipping will be sent using an appropriate standard shipping service selected according to the destination, package characteristics, and available fulfillment routes.

Special or expedited shipping services, if available, may involve additional charges.

6. Delivery Estimates

Estimated delivery times are provided to help customers plan for their orders.

However, several factors may affect actual delivery times, including:

Carrier delays

Customs processing

International transportation

Severe weather

Public holidays

High seasonal shipping volume

Remote delivery destinations

Transportation disruptions

Incorrect or incomplete addresses

Local postal delays

Security inspections

Natural disasters

Unexpected logistical disruptions

Other circumstances beyond our reasonable control

We appreciate your patience if an order experiences an unusual delay.

7. Shipping Confirmation

When an order has been prepared and entered the shipping process, customers may receive a shipping confirmation email.

The shipping confirmation may include tracking information where available.

Please ensure that the email address entered during checkout is accurate.

If you do not receive an expected confirmation, please check your spam, junk, promotions, or other filtered email folders before contacting us.

8. Tracking Your Order

Where tracking is available, a tracking number or tracking link may be provided after shipment.

Please note that tracking information may not update immediately.

After a shipping label is created, it can take additional time for the carrier to receive, scan, and update the package within its tracking system.

A temporary lack of tracking updates does not necessarily mean that a package has been lost.

International shipments may also experience periods with fewer tracking updates while moving between countries, transportation hubs, customs facilities, or local carriers.

9. Multiple Packages

An order containing multiple products may occasionally be shipped in more than one package.

This can occur when products are stored at different fulfillment facilities or require different shipping arrangements.

If your order arrives in separate packages, the packages may not arrive on the same day.

Receiving only part of a multi-item order does not necessarily mean that the remaining products are missing.

Please review any available tracking information before contacting customer support.

10. Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please carefully verify:

Recipient name

Street address

Apartment or unit number

City

Province or state

Postal or ZIP code

Country

Telephone number where requested

Incomplete or incorrect shipping information can result in delays, failed deliveries, or packages being returned.

If you discover an address error after placing your order, contact us immediately at:

support@BambooFan.store

We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once processing or shipping has begun.

11. Address Changes After Shipment

Once an order has been transferred to a shipping carrier, BambooFan.store may no longer be able to modify the delivery address.

In some circumstances, a carrier may offer delivery management or redirection services.

Such services are controlled by the carrier and may be subject to additional requirements or charges.

Please contact us as quickly as possible if you notice an address problem.

12. Incorrect Address

If an order cannot be delivered because the customer provided an incorrect or incomplete address, the package may be returned to the sender or otherwise handled according to the carrier's procedures.

If the package is returned, please contact BambooFan.store.

We will review the circumstances and explain available options.

Additional shipping charges may apply to reship an order where legally permitted and where the failed delivery resulted from incorrect customer-provided information.

13. International Shipping

BambooFan.store may ship internationally to eligible destinations.

International orders may pass through several transportation networks and customs facilities before reaching their final destination.

As a result, international delivery can occasionally require additional time.

The availability of international shipping may vary based on product restrictions, destination, carrier availability, customs rules, or other factors.

14. Customs and Import Processing

International packages may be reviewed by customs authorities in the destination country.

Customs processing times are controlled by government authorities and are generally outside BambooFan.store's direct control.

A package held for routine customs processing is not necessarily lost or delayed due to an error by BambooFan.store.

Customers may occasionally be asked by local authorities or carriers to provide additional information required for customs clearance.

15. Customs Duties and Taxes

Depending on the destination, international shipments may be subject to import duties, taxes, customs charges, brokerage fees, or other government-imposed charges.

How these amounts are collected may vary according to the destination and checkout arrangement.

Where duties or taxes are collected during checkout, this will generally be reflected in the applicable order information.

Where such charges are not collected by BambooFan.store, customers may be responsible for charges imposed by their destination country where permitted by applicable law.

BambooFan.store does not control government tax or customs policies.

Customers concerned about possible import charges should consult the relevant customs authority in their country before ordering.

16. Customs Refusal

Customers should not refuse a package solely to avoid legitimate customs charges without first contacting us.

Packages refused at customs may be returned, destroyed, abandoned, or otherwise handled according to local customs and carrier procedures.

If a package is returned because required import charges were not paid, we will review the circumstances before determining any available refund or reshipping options, subject to applicable law.

17. Delivery Attempts

Depending on the carrier and destination, a delivery service may make one or more delivery attempts.

If nobody is available to receive the package, the carrier may:

Attempt delivery again

Leave the package in a safe location

Transfer the package to a local pickup point

Leave delivery instructions

Hold the package temporarily

Return the package to the sender

Customers should monitor tracking information after shipment to avoid missed delivery or pickup deadlines.

18. Delivered Packages

If tracking shows that an order has been delivered but you cannot locate it, please first check:

Your mailbox

Front or side entrances

Porch or reception area

Building mailroom

Parcel locker

Household members

Building staff

Neighbors where appropriate

Any safe location commonly used by the carrier

Some carriers may mark packages as delivered shortly before the physical delivery is completed.

If you still cannot locate the package after reasonable checks, contact us at support@BambooFan.store.

We will review the available tracking information and assist with appropriate next steps.

19. Lost Packages

Although most packages arrive successfully, shipments may occasionally be lost during transit.

If tracking has not updated for an unusually long period or the expected delivery period has passed significantly, please contact our support team.

We may review tracking information and, where appropriate, investigate the shipment with the carrier or logistics provider.

If a shipment is confirmed to have been lost, BambooFan.store will provide an appropriate resolution according to the circumstances, our applicable policies, and consumer protection requirements.

20. Damaged Packages

Please inspect your package after delivery.

If the external packaging is visibly damaged, we recommend photographing it before opening whenever practical.

If the product itself has been damaged during transportation, please contact:

support@BambooFan.store

Include your order number and photographs showing the product and relevant packaging.

This information can help us evaluate the issue efficiently.

Eligible damaged-item claims will be handled according to our Return & Refund Policy and applicable consumer law.

21. Packaging

Our products can include delicate paper surfaces, bamboo ribs, decorative artwork, folding mechanisms, tassels, handles, or larger wall-decoration structures.

We aim to use packaging appropriate to the characteristics of each product.

Packaging may differ depending on product size, destination, fulfillment facility, and shipping method.

The appearance of shipping packaging may therefore differ between orders.

22. Natural Bamboo Products

Because bamboo is a natural material, variations in grain, texture, tone, surface markings, or other characteristics may occur.

These natural variations generally do not indicate shipping damage.

Similarly, handmade or traditionally inspired products may contain subtle variations resulting from their materials or production methods.

If you are uncertain whether a characteristic is natural or represents actual damage, send photographs to our support team and we will assist you.

23. Paper Fans

Paper fans should be handled with care after delivery.

Exposure to excessive moisture, force, heat, or improper storage may damage paper surfaces.

Once an order has been delivered in good condition, damage caused by subsequent improper handling is generally not considered shipping damage.

We recommend opening folding fans gently and storing paper products in a clean, dry environment when they are not being used.

24. Large Decorative Fans

Large wall fans and decorative folding fans may require larger packaging than handheld products.

Because of their dimensions, shipping methods and transit conditions may differ from those used for smaller products.

Please inspect larger decorative pieces carefully after arrival.

If there is significant transportation damage, contact us promptly and provide photographs.

25. Delayed Orders

A delivery taking longer than the original estimate does not automatically mean that the shipment has been lost.

International and domestic logistics networks can experience temporary delays.

If your order is significantly overdue, please contact our team with your order number.

We will review the available information and help determine the appropriate next step.

26. Peak Seasons and Holidays

Shipping networks may experience increased volume around holidays, major sales periods, and other peak shopping seasons.

Processing and transportation can therefore take longer during these periods.

Customers purchasing gifts, event decorations, wedding accessories, photography props, or products needed for a particular date should place orders sufficiently in advance.

We cannot guarantee arrival before a particular event unless an explicit guaranteed delivery service has been offered and purchased.

27. Events and Time-Sensitive Purchases

Our products may be purchased for weddings, photography, performances, celebrations, interior decoration, gifts, or other events.

If you need an item for a particular date, please consider both estimated processing and shipping times before placing your order.

Standard delivery estimates should not be interpreted as guaranteed arrival commitments.

BambooFan.store cannot generally assume responsibility for secondary expenses resulting from a shipment arriving after a customer's privately planned event, except where liability is imposed by applicable law.

28. Order Cancellations Before Shipment

If you need to cancel an order, contact:

support@BambooFan.store

as soon as possible.

We will attempt to accommodate cancellation requests before fulfillment begins.

However, we cannot guarantee cancellation once an order has been processed, packed, or transferred to a carrier.

If an order can no longer be cancelled, you may be able to request a return after delivery according to our Return & Refund Policy.

29. Refused Deliveries

We recommend contacting BambooFan.store before refusing a delivery.

Refusing a package may cause additional delays because the package may need to travel through the carrier network before being returned.

A refused package is not automatically considered an approved return.

Any refund associated with a refused shipment will depend on the circumstances, the reason for refusal, applicable shipping costs, and mandatory consumer rights.

30. Returned-to-Sender Packages

A shipment may be returned to sender for reasons including:

Incorrect address

Incomplete address

Unclaimed package

Repeated failed delivery attempts

Recipient refusal

Customs issues

Carrier restrictions

If tracking indicates that your order has been returned, please contact our customer service team.

We will review the situation and determine available reshipping or refund options.

31. Shipping Restrictions

Certain destinations may be unavailable because of carrier limitations, customs restrictions, trade regulations, transportation disruptions, or other circumstances.

We reserve the right to decline shipment where fulfillment would be unlawful or reasonably impossible.

If a paid order cannot be fulfilled for this reason, we will provide an appropriate refund for the affected products.

32. Unexpected Events

Occasionally, shipping may be affected by circumstances beyond reasonable control, including severe weather, natural disasters, transportation interruptions, government actions, customs disruptions, labor disputes, public emergencies, or significant carrier network failures.

Where such circumstances occur, we will make reasonable efforts to assist affected customers.

Nothing in this section limits rights or remedies that cannot be excluded under applicable law.

33. Fraud Prevention and Shipping Verification

For security reasons, some orders may require additional verification before shipment.

This may occur when automated systems identify unusual transaction characteristics or when information appears inconsistent.

Verification procedures help protect customers against unauthorized transactions.

If additional information is reasonably required, we may contact you through the information provided with your order.

34. Changes to Shipping Methods

In some cases, we may use a different carrier or logistics route from the one initially anticipated.

This may occur to improve delivery reliability, respond to carrier availability, or accommodate the destination.

A carrier change does not affect the products ordered.

Where tracking is available, updated information may be provided.

35. Customer Responsibility

Customers should monitor their email and tracking information after placing an order.

Please contact us promptly if:

Your shipping address is incorrect

Tracking appears abnormal

Your package is significantly overdue

Your package arrives damaged

Your order contains an incorrect product

Your tracking says delivered but the package cannot be found

Providing timely and accurate information helps us resolve shipping issues more efficiently.

36. Returns After Delivery

Shipping and returns are separate processes.

Once an order has been successfully delivered, customers wishing to return a product should follow our Return & Refund Policy.

Please contact us before mailing a return.

Do not automatically send products to the business contact address unless our support team specifically instructs you to do so.

37. Consumer Protection

Nothing in this Shipping Policy is intended to remove or restrict mandatory rights available under applicable consumer protection law.

If applicable law provides you with rights relating to delivery, damaged products, lost shipments, refunds, or other matters that cannot legally be waived, those rights will continue to apply.

38. Updates to This Shipping Policy

BambooFan.store may update this Shipping Policy as our fulfillment methods, carriers, delivery destinations, business operations, or legal requirements evolve.

The current version will be made available through our website.

Material changes will apply according to applicable law and will not improperly remove rights that have already arisen from completed transactions.

39. Shipping Support

If you have questions about your shipment, please include your order number when contacting us.

This allows our support team to locate your order more efficiently.

You can reach us at:

BambooFan.store
42 Arjay Crescent
North York, ON M2L 1C7
Canada

Email: support@BambooFan.store
Phone: (216) 318-0770

40. Our Shipping Commitment

At BambooFan.store, our collection is inspired by the balance of natural bamboo, delicate paper, traditional artistry, and timeless design.

Whether you have selected a compact folding fan for summer days, an elegant paper fan for an event, a traditionally inspired hand fan, or a large decorative fan for your home, we want the journey from our store to your space to feel simple and considered.

We aim to provide clear order information, reasonable delivery estimates, accessible tracking where available, and responsive assistance when something does not go according to plan.

Every order represents more than a package in transit. It is a piece chosen to bring beauty, function, or quiet character into your everyday surroundings.

Thank you for choosing BambooFan.store.