Terms of service
Last Updated: August 11, 2026
Welcome to BambooFan.store.
These Terms of Service govern your access to and use of BambooFan.store, including our website, products, content, features, services, and any purchases made through our online store.
Throughout these Terms, the words “we,” “us,” and “our” refer to BambooFan.store. The words “you,” “your,” “customer,” and “user” refer to any person who visits our website, browses our products, places an order, communicates with us, or otherwise uses our services.
BambooFan.store offers this website, including all information, tools, products, and services available through the website, conditioned upon your acceptance of these Terms of Service and any other policies referenced herein.
By visiting our website, purchasing a product, creating an order, or otherwise using our services, you agree to be bound by these Terms.
Please read them carefully before using BambooFan.store.
If you do not agree with these Terms, you should not use our website or purchase products through our store.
1. About BambooFan.store
BambooFan.store is an online store offering a curated selection of decorative and functional fans, including bamboo fans, paper fans, folding fans, traditional-inspired hand fans, artistic fans, decorative wall fans, and related products.
Our collection draws inspiration from natural materials, traditional craftsmanship, Oriental aesthetics, and the quiet elegance associated with bamboo and paper artistry.
Our business contact information is:
BambooFan.store
42 Arjay Crescent
North York, ON M2L 1C7
Canada
Email: support@BambooFan.store
Phone: (216) 318-0770
2. Online Store Terms
By using this website, you represent that you have reached the age of majority in your jurisdiction or otherwise have the legal capacity necessary to enter into a binding agreement.
If you permit a minor under your supervision to use this website, you are responsible for that use to the extent permitted by applicable law.
You may not use our products, website, or services for unlawful or unauthorized purposes.
You must not violate applicable laws when using BambooFan.store.
You must also not intentionally transmit viruses, malicious code, destructive software, or other technologies intended to interfere with the website, our systems, Shopify infrastructure, or other users.
A serious violation of these Terms may result in termination or restriction of access to our services where appropriate and permitted by law.
3. General Conditions
We reserve the right to refuse service, cancel transactions, restrict access, or otherwise protect our website where reasonably necessary and permitted by law, including in situations involving suspected fraud, abuse, security threats, unlawful activity, or violations of these Terms.
This does not affect any mandatory consumer rights that cannot legally be excluded.
You understand that information you submit through the website may be transmitted through networks and may undergo technical changes necessary to conform to connecting networks or devices.
Payment information is handled through the applicable secure payment infrastructure and payment providers available through our Shopify store.
You may not reproduce, duplicate, copy, sell, resell, exploit, or commercially use substantial portions of our service without our express written permission, except where applicable law permits such use.
4. Products and Product Presentation
We make reasonable efforts to present our products clearly and accurately.
However, many BambooFan.store products incorporate natural bamboo, paper, handcrafted details, printed artwork, decorative patterns, or traditionally inspired designs.
Natural and handcrafted materials may display minor differences from one item to another.
Bamboo, for example, may naturally vary in grain, texture, tone, markings, or appearance.
Paper products and decorative artwork may also display slight variations in color, printing, pattern placement, texture, dimensions, or finishing.
Such differences may be inherent characteristics of the product rather than manufacturing defects.
5. Product Images and Colors
We aim to display product photographs and colors as accurately as reasonably possible.
However, we cannot guarantee that the colors displayed on your monitor, smartphone, tablet, or other device will perfectly reproduce the physical color of the product.
Screen calibration, brightness, lighting conditions, photography, production variations, and materials can affect appearance.
Product photographs may also contain decorative objects, backgrounds, furniture, props, or accessories that are not included with the purchased item.
Customers should review the product description to understand what is included.
6. Random Colors and Patterns
Certain products may be sold in assorted, mixed, or random colors or patterns.
Where the applicable product page clearly states that a color, pattern, print, or variation is selected randomly, placing an order constitutes acknowledgement that the exact variation received may differ from product photographs.
We will nevertheless aim to provide a product consistent with the general description presented on the applicable product page.
7. Product Measurements
Measurements listed on our website are provided to help customers understand the approximate dimensions of products.
Small variations may occur due to manual measurement, manufacturing tolerances, natural materials, or handcrafted construction.
Customers should carefully review measurements before placing an order, particularly when purchasing large decorative fans, wall décor, or products intended for a particular space.
8. Prices
Product prices are displayed on our website and may change from time to time.
We reserve the right to modify prices, promotions, discounts, or offers where permitted by law.
A price change generally does not affect an order that has already been accepted and paid for, except where an obvious pricing error, fraud, technical malfunction, or another legally recognized circumstance applies.
Taxes, shipping charges, duties, or other applicable charges will be displayed or handled as required by applicable law and the terms presented during checkout.
9. Pricing Errors
Although we take reasonable care when maintaining product information, errors may occasionally occur.
A product may accidentally display an incorrect price because of a technical issue, data-entry mistake, synchronization problem, currency conversion issue, or other error.
If we identify an obvious pricing error before fulfillment, we may contact you to explain the issue and provide available options, including cancellation and refund where appropriate.
We will not use this provision to arbitrarily change a legitimately agreed price after purchase.
10. Orders
Submitting an order through BambooFan.store represents an offer to purchase the selected products subject to these Terms.
After placing an order, you may receive an automated confirmation indicating that we have received your order.
An automated confirmation does not necessarily mean that an order has completed all fraud, inventory, payment, or fulfillment checks.
We reserve the right, where legally permitted, to reject or cancel an order for legitimate reasons.
These reasons may include unavailable inventory, payment authorization failure, suspected fraud, incorrect pricing, shipping restrictions, duplicate orders, or incorrect customer information.
If we cancel a paid order, we will provide an appropriate refund for the cancelled amount.
11. Accuracy of Customer Information
You agree to provide current, complete, and accurate information when placing an order.
This includes your name, shipping address, billing information, email address, and other information reasonably necessary to process the transaction.
You are responsible for reviewing your information before submitting an order.
If you notice an error after placing an order, contact:
support@BambooFan.store
We will make reasonable efforts to update information before fulfillment, but changes cannot be guaranteed after processing or shipment has begun.
12. Order Limits
We may limit quantities purchased per customer, household, account, payment method, or order where reasonably necessary.
Such limits may be applied to protect inventory availability, prevent unauthorized resale, respond to supply constraints, or address suspected fraudulent activity.
If an order is affected by a quantity limitation, we may contact the customer where appropriate.
13. Payment
Payment must be completed using one of the payment methods available during checkout.
Available methods may vary by country, device, currency, Shopify configuration, and payment provider.
By providing payment information, you represent that you are authorized to use the selected payment method.
Orders may be subject to authorization, verification, fraud prevention, or other security procedures.
BambooFan.store does not guarantee approval of any particular payment method because authorization decisions may be made by third-party financial institutions or payment providers.
14. Payment Security
Our online store operates using Shopify's commerce infrastructure and may use third-party payment processors.
Payment providers may process information according to their own terms and privacy practices.
Customers are responsible for protecting their account credentials, payment information, and devices against unauthorized access.
If you believe an unauthorized transaction has occurred, contact your financial institution and BambooFan.store promptly.
15. Promotions and Discount Codes
From time to time, BambooFan.store may offer promotional codes, discounts, bundles, or special offers.
Unless otherwise stated, promotional codes cannot be exchanged for cash.
Discounts may be subject to expiration dates, minimum purchase amounts, product restrictions, geographical limitations, or other conditions clearly disclosed with the promotion.
We reserve the right to reject fraudulent, duplicated, manipulated, or unauthorized use of promotional offers.
16. Shipping and Delivery
Orders are shipped according to the Shipping Policy published on BambooFan.store.
Delivery estimates are estimates rather than guaranteed arrival dates unless expressly stated otherwise.
Shipping times can be affected by carrier operations, customs processing, weather, peak shopping periods, public holidays, transportation disruptions, incorrect addresses, or circumstances beyond our reasonable control.
Customers are responsible for providing an accurate and deliverable shipping address.
Please review our separate Shipping Policy for additional information.
17. International Orders
BambooFan.store may serve customers in multiple countries where shipping is available.
International orders can be subject to customs requirements, import restrictions, taxes, duties, or fees depending on the destination.
Where applicable, responsibility for such charges will be disclosed or determined according to applicable law and the terms presented during checkout.
Customers are responsible for ensuring that products they order may lawfully be imported into their destination country.
18. Returns and Refunds
Returns, refunds, damaged products, incorrect products, exchanges, and related matters are governed by our Return & Refund Policy.
Customers should review that policy before making a purchase.
Nothing in these Terms or our Return & Refund Policy is intended to eliminate mandatory consumer protections provided under applicable law.
19. Intellectual Property
Unless otherwise indicated, the website and its original content, branding, graphics, layout, written copy, design elements, logos, and other proprietary materials are owned by or licensed to BambooFan.store and are protected by applicable intellectual property laws.
You may browse our website and use its content for ordinary personal and non-commercial purposes.
You may not systematically copy, reproduce, republish, distribute, commercially exploit, modify, or create unauthorized derivative works from our proprietary website content without permission, except where allowed by law.
20. Third-Party Intellectual Property
Certain product designs, traditional motifs, artistic styles, or other materials may have independent origins or rights.
Nothing in these Terms grants BambooFan.store ownership over third-party intellectual property.
If you believe content appearing on BambooFan.store infringes intellectual property rights you own or represent, please contact:
support@BambooFan.store
Provide sufficient information for us to identify and review the material in question.
21. Third-Party Services
Our website may rely upon or integrate with third-party services, including Shopify, payment providers, shipping companies, analytics services, communication providers, or other technologies.
We do not control every aspect of third-party services.
Their availability, functionality, privacy practices, and terms may be governed by their respective providers.
We are not responsible for independent third-party conduct except to the extent responsibility cannot legally be excluded.
22. Third-Party Links
Our website may occasionally contain links to websites or services operated by third parties.
Such links may be provided for convenience or informational purposes.
A link does not necessarily mean that BambooFan.store endorses every statement, product, service, or practice of the third-party website.
Customers should review the policies and terms of third-party websites before completing transactions with them.
23. Reviews and Customer Content
Customers may have opportunities to submit reviews, comments, photographs, feedback, or other content.
You remain responsible for content you submit.
You must not knowingly submit content that is unlawful, fraudulent, defamatory, threatening, malicious, infringing, deceptive, or designed to introduce malware.
By submitting content for publication, you grant us the rights reasonably necessary to display, reproduce, format, and use that content in connection with our store and services, subject to applicable law and any additional terms presented when the content is submitted.
24. Feedback and Suggestions
If you voluntarily provide ideas, recommendations, suggestions, or general feedback about BambooFan.store, we may use that feedback to improve our products, website, customer experience, or services.
This does not transfer ownership of intellectual property unrelated to the feedback itself.
Personal information contained in communications will be handled according to applicable privacy requirements.
25. Prohibited Uses
You may not use BambooFan.store to engage in unlawful activity.
You must not intentionally interfere with the security or normal operation of the website.
Prohibited activity includes attempting unauthorized access to systems, distributing malicious software, scraping the website in a manner that materially disrupts its operation, impersonating another person for fraudulent purposes, submitting false payment information, or using our services to violate applicable laws.
We may investigate suspected misuse and take reasonable protective measures where appropriate.
26. Fraud Prevention
BambooFan.store may use fraud detection and transaction verification measures to protect customers and our business.
An order may be temporarily delayed while information is verified.
In appropriate cases, we may request additional information reasonably necessary to verify a transaction.
We reserve the right to cancel orders that present credible indications of unauthorized payment activity or fraud, subject to applicable law.
27. Disclaimer of Warranties
We aim to provide accurate information and reliable service.
However, except for warranties, guarantees, or rights that cannot legally be excluded, we do not guarantee that our website will always operate without interruptions, technical errors, delays, or temporary unavailability.
Products are subject to the descriptions and representations provided on their applicable product pages, together with mandatory warranties or consumer guarantees imposed by law.
Nothing in these Terms excludes warranties or protections that legally cannot be excluded.
28. Limitation of Liability
To the maximum extent permitted by applicable law, BambooFan.store will not be responsible for indirect, incidental, special, or consequential losses arising solely from use of the website where such liability may legally be limited.
This provision does not exclude or limit liability where doing so would be prohibited by law.
In particular, nothing in these Terms is intended to eliminate statutory consumer rights or liability that applicable legislation requires a business to retain.
29. Indemnification
To the extent permitted by applicable law, you agree to indemnify BambooFan.store against reasonable losses, liabilities, or expenses arising from your unlawful misuse of the website, intentional violation of these Terms, or infringement of another party's rights through content or activity for which you are responsible.
This provision will not impose liability on a consumer where such liability cannot legally be imposed.
30. Privacy
Your privacy is important to us.
Personal information submitted through BambooFan.store may be processed to operate our store, fulfill orders, process payments, communicate with customers, prevent fraud, provide customer service, and perform other legitimate business functions.
Our handling of personal information is subject to applicable privacy laws and any Privacy Policy published on BambooFan.store.
Shopify and other service providers may also process information as necessary to provide their services.
31. Errors and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other information.
We reserve the right to correct genuine errors and update inaccurate information where permitted by law.
If an error materially affects an order you have already placed, we will handle the situation fairly and in accordance with applicable consumer protection requirements.
32. Service Availability
We may update, modify, temporarily suspend, or discontinue website features as our business evolves.
Routine maintenance, technical problems, security concerns, or circumstances beyond our reasonable control may occasionally make parts of the website unavailable.
We do not guarantee continuous availability of every website feature.
Existing customer orders and legal obligations will continue to be handled as required.
33. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business practices, products, website functionality, legal obligations, or operational requirements.
The most current version will be published on BambooFan.store with an updated revision date where appropriate.
For existing transactions, changes will not retroactively remove rights that customers already possess where applicable law prohibits such changes.
Continued use of our website following an effective update may constitute acceptance of revised terms to the extent legally permitted.
34. Severability
If any provision of these Terms is determined by a competent authority to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary where legally possible.
The remaining provisions will continue in effect to the extent permitted by law.
35. No Waiver
If BambooFan.store does not immediately enforce a provision of these Terms, that does not necessarily constitute a permanent waiver of the provision or any related right.
Any waiver must be interpreted in accordance with applicable law.
36. Entire Agreement
These Terms, together with policies and notices expressly incorporated into them, constitute the agreement governing your use of BambooFan.store to the extent permitted by applicable law.
They supersede prior general representations concerning the same subject matter, but do not override specific written commitments made to a customer regarding an individual transaction.
37. Governing Law
These Terms and transactions with BambooFan.store will be governed by applicable laws, including mandatory consumer protection rules that may apply based on the customer's place of residence or the circumstances of the transaction.
To the extent legally permitted, matters relating to BambooFan.store's business operations in Canada may be governed by applicable laws of Ontario and Canada.
Nothing in this section deprives consumers of mandatory protections or jurisdictional rights that cannot lawfully be waived.
38. Resolving Concerns
We value calm, clear, and constructive communication.
If you have a concern about an order, product, payment, delivery, return, or your use of BambooFan.store, we encourage you to contact us first.
Our team will make reasonable efforts to understand the situation and seek an appropriate resolution.
Please provide your order number and relevant details whenever possible so that we can assist efficiently.
39. Contact Information
Questions regarding these Terms of Service may be sent to:
BambooFan.store
42 Arjay Crescent
North York, ON M2L 1C7
Canada
Email: support@BambooFan.store
Phone: (216) 318-0770
40. Our Commitment
BambooFan.store is inspired by the harmony between natural materials, thoughtful design, and timeless artistry.
From the subtle grain of bamboo to the delicate surface of paper and the expressive character of traditional-inspired fan designs, we believe that beautiful objects should be accompanied by an equally thoughtful shopping experience.
These Terms are intended to establish clear expectations between BambooFan.store and our customers while preserving the simplicity, transparency, and trust that we want our store to represent.
Thank you for visiting BambooFan.store and for allowing our collection to become part of your space, style, celebrations, or everyday rituals.